Magellan Solutions

MARCH 19, 2024

It’s like a filter catching and trapping specific unwanted things. With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds.

Social Media 52

Social Media Marketing Guidelines Advertising 52

SurveySensum

JANUARY 18, 2024

Especially when those survey forms feel like exam question papers rather than quick feedback forms. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary?

Survey 52

Survey Guidelines Feedback Communication 52

Verint

NOVEMBER 27, 2017

Here are tips on how to keep your feedback requests relevant and built for optimal response rates. As times change and customer preferences evolve, so do the dos and don’ts of constructing effective surveys. As times change and customer preferences evolve, so do the dos and don’ts of constructing effective surveys.

Survey 32

Survey Gamification Feedback Guidelines 32

Help Scout

NOVEMBER 26, 2018

Once you’re trained, you can easily keep three balls in the air at any one time. In email support, you can pick up and answer emails in between getting other things done because customers have different expectations for response times. If you had unlimited money and time, you’d always be available for your customers.

Tools 40

Tools Customers Guidelines Meeting 40

SurveySparrow

JULY 26, 2021

In the next few months that followed, Nathan spent his time getting his startup off the ground. Nathan wanted to start a company that sold frozen breakfast for school kids. So he set out to build a survey and instinctively asked his most curious questions: “Would you like to avoid the hassle of cooking for your kids every morning?”.

Survey 59

Survey Data Exercises Guidelines 59

Comm100

OCTOBER 11, 2017

Companies often fall into the trap of giving control of social media over to one department – usually Marketing. Introduction. Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? Unfortunately, however, it isn’t that simple.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Help Scout

AUGUST 13, 2018

New agents are joining and you can’t afford to dedicate weeks of one-on-one training time to get them up to speed. If you have more than five customer support agents and thousands of customer conversations per month, you may feel anxious about your lack of insight into the quality of all those interactions. Sound familiar?

Interaction 40

Interaction Effort Score Culture Feedback 40